Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly @ info@lavidafashionstore.co.za.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    How can I contact La Vida Fashion Store?

    You can reach us by email at info@lavidafashionstore.co.za We aim to respond within 24–48 hours.

    What payment methods do you accept?

    We accept common online payment methods such as:

    • Credit/debit cards (Visa, MasterCard)

    • Instant EFT / bank transfer

    How long does delivery take?

    Orders are typically processed within 1–3 business days, and delivery within South Africa usually takes 3–7 business days, depending on your location and courier service.

    Can I track my order?

    Yes — once your order has shipped, you will receive an email or SMS with a tracking number so you can follow your parcel.

    What is your returns policy

    • A defective, damaged, or incorrect item, we will accept returns and issue a refund or exchange (subject to conditions).

    • Items must be returned within 7 days of delivery, unworn and in original condition with tags.

    For details see our full Refunds & Returns Policy.